About us

What is HASSRA?

Formed in 1935, HASSRA provides sports and leisure op­por­tuni­ti­es for employees and retired staff of the Department of Health and Department for Work and Pensions and their agencies and contractors.­For more information visit www.­hassra.­org.­uk

Who is eligible to purchase tickets from HASSRA?

Only subscribing members of HASSRA are eligible to purchase tickets. All requests to create an on-line account will be checked against membership records before the account is activated. Only one account per member is allowed; secondary requests using alternative e-mail addresses will be rejected.

How do I order tickets?

Members are required to order their own tickets using the on-line shop. Before you can purchase any tickets you must register to create an account. After your account has been activated you can log in and purchase tickets on-line.

Can I still order tickets by fax or post?

The facility to fax or post applications is now obsolete.

How do I create an account?

Click on ‘Create an Account’. A registration page will appear which you must complete and submit to us. After we have verified that you are a current subscribing member of HASSRA we will send you an e-mail advising that your account has been activated.

How long does it take to activate my account?

We need to verify that you are a current HASSRA member. This may take up to five working days.

What happens after my account has been activated?

You can log in to your account and purchase items from the HASSRA on-line shop.

How do I log in if I’ve forgotten my password?

On the Login page, click ‘Forgot Your Password’. Enter your e-mail address and click ‘Submit’. You will then receive an automatic e-mail containing a new password.

Why can’t I reset my password?

If you have problems resetting your password please contact us and we will manually reset your password.

Why can’t I see the ticket prices on the screen?

We are not permitted to display the ticket prices openly on the internet due to commercial reasons. Current prices will only be displayed after you have registered and logged in to your account.

How many tickets can I purchase?

For cinema ticket purchases, members are restricted to one order per month with a maximum of ten tickets per order. For all other theme park and attraction tickets, there are no restrictions on the quantity of tickets you can order as long as it is deemed acceptable for personal usage. Please note that restrictions are subject to change for special offers and promotions.

Why is there a restriction on the amount of cinema tickets I can purchase?

Discounted cinema tickets are funded using HASSRA members’ money. We aim to offer tickets at good value for our members, while maintaining af­for­dabi­lity for the Association. Therefore tickets are limited to reasonable personal usage.

How do I pay for my tickets?

All payments must be made by Credit or Debit card. When you go to the Checkout you will be directed to a secure web page where you input your card details. Payment will then be taken auto­mati­cal­ly from your account by bank transfer. An on-screen message will advise you of your order number and you will also receive an order confirmation by e-mail.

The payment page expires before I receive an order confir­mati­on.

Departmental firewalls may block certain types of payment cards. We recommend that customers use non-de­par­tmental computers to place orders.

I have received an on-screen message to say my order has been successful but I have not received confirmation by e-mail.

Check your junk mail. Your e-mail settings may need to be changed to allow e-mails from us.

I am concerned about transmitting my card details over the internet. Is it safe?

Yes. Transfer of data uses the latest encryption technology compliant with all internet shopping and banking industry security standards.

How will I receive my tickets?

Your tickets will be posted to the address on your account by Royal Mail 2nd class post.

How much do I pay for Postage & Packaging?

Nothing! All postage is free.

How long will it take for my tickets to arrive?

We aim to post your tickets out as soon as possible, but no later than 6 working days from the date of your order. You will receive an e-mail confirmation when your tickets have been shipped. Please allow a further 2-3 days for Royal Mail delivery.

Why do you not sell tickets for Alton Towers?

Discounted tickets for some attractions like Alton Towers, Legoland and Longleat are not available from our on-line shop, but can be purchased directly from the attraction using a special promotional code. You can find full details of all our special offers and discounts on our Offers page. Simply log in to your on-line account, then go to ‘My Account’ and select ‘Offers’ from the menu on the left-hand side of the page.

Who do I contact to raise a query about an order that I’ve submitted?

Please allow 6 working days from the date of your order before contacting us. The fewer queries we receive – the faster we can process your order. If, after waiting 6 working days, you still have not received your dispatch confirmation email please contact the appropriate Customer Service Centre:-

For members in the following regions: Scotland, North East, Yorkshire and the Humber, Fylde, South East, East of England:-

E-Mail :HASSRA­NOR­THE­AST.­FINANCETEAM@­DWP.­GSI.­GOV.­UK

Tel: 0191 2283038

For members in North West, East Midlands, West Midlands, Wales, South West, London:-

E-Mail: HASSRA.­FI­NAN­CE­DER­BY@­DWP.­GSI.­GOV.­UK

Tel: 01332 228516

Where can I find out more information?

If you want to know more, please contact your Regional HASSRA office.